
Marketing Automation refers
to the use of software to implement a process which displays, creates and sends
marketing messages on the basis of certain criteria. The main functionality of marketing
automation is to help find the right audience for your product or service,
customer engagement and brand management. It envisages driving customer leads
and helps organisations maintain a better brand experience for its customers.
Marketing Automation
incorporates campaigns through direct mail, phone campaigns, online, social and
use of mobile marketing initiatives. It covers a wide arena of processes which
includes customer relationship management, customer segmentation, social
marketing and mobile marketing campaigns, lead management system, customer data
integration, web analytics platform, marketing analytics, engagement marketing,
customer lifecycle management and campaign management.
These
automation tools have a definitive edge over traditional forms of reaching out
to customers in the very essence that unlike manual marketing campaigns, these automations
can be left running in the background system, thereby allowing the marketing
managers to focus their attention and time to other activities of sales and
marketing. In the highly digitised world in we live in, it is a given fact that
manual marketing processes cannot handle what it takes to generate personalized
buying experience for customers at each and every step of the buying process.
It is the need of the hour for organisations today to have a robust and
insight-focussed marketing plan which can make the difference between an
engaged seller and not-so engaged one and having the right marketing automation
package at the helm can surely be an integral component of the marketing
strategy for organisations to bring value and ROI to its marketing efforts.
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